27 Oct
|
Infosys BPM
|
Pune
Responsibilities
- Analyze, design, and implement business and technical processes to improve efficiency and productivity.
- Identify bottlenecks, inefficiencies, and areas for improvement, and propose actionable solutions.
- Monitor and measure the effectiveness of process changes, making adjustments as needed.
- Ensure compliance with industry standards, organizational policies, and regulatory requirements.
- Provide front-line support for technical issues, including VPN, drivers, O365, Active Directory, and cloud computing-related queries.
- Utilize ticketing tools such as ServiceNow, Remedy, or Control-M to track and resolve client or internal issues.
- Troubleshoot and resolve problems independently, ensuring timely and thorough solutions.
Educational Requirement
- Graduate
Service Line
- BPO Service Line
📌 Senior Technical Process Executive (Pune)
🏢 Infosys BPM
📍 Pune