Roles ResponsibilitiesKey Responsibilities
Presales Solution Design

- Develop and present solutions for merchandising, category management, and retail operations.

- Define transformation roadmaps and articulate value propositions to clients.

- Contribute retail domain expertise to RFP/RFI responses, creating compelling proposals aligned with client challenges.

- Develop presentations, POVs, and operating models for client discussions.
Competitive and Market Analysis

- Create market intelligence on retail industry processes, trends, and benchmarks.
Client Engagement

- Build robust relationships with client stakeholders.

- Provide thought leadership and best practices to advance client maturity.
Practice Delivery Transition

- Post-deal closure, lead contractual activities including Statements of Work (SOW) and support MSA creation.

- Drive resource planning, hiring, and team setup for new engagements.

- Oversee knowledge transfer, transition planning, and process stabilization before handover to operations.
External Awareness





- Promote the Retail IS practice capabilities through industry forums, client interactions, and thought leadership papers.
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Core Skills Competencies

- Retail Domain Expertise: Merchandising, Category Management, Store Operations.

- Presales Solutioning: RFP/RFI response, proposal creation, client presentations.

- Transformation Expertise: Roadmap design, process optimization, change management.

- Stakeholder Management: Strong communication and leadership skills for client-facing roles.
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Qualifications

- Bachelor's degree in Business, Retail Management, or related field

- 12-15 years of experience in Retail domain, with proven track record in presales and solution design.

- Familiarity with industry tools and platforms for retail analytics and operations.
Educational RequirementMBA
Preferred SkillsSolution Design->Standard SD
Service LineBPO Service Line

📌 Senior Consultant Solution Design (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru