Company: U-Next Learning Pvt. Ltd.

Location: Bengaluru Location : MG ROAD BANGALORE NEAR LIDO MALL , HYATT CENTRIC MG ROAD HOTEL

Experience: 2- 5 Years
Qualification: Postgraduate in Management, Commerce, Journalism, Computer Applications, IT, or a related stream
Joining: Immediate Joiners Preferred

Job Summary

We are looking for a student-focused and proactive Academic Advisor to ensure a seamless academic experience for students throughout their learning journey. The ideal candidate should have strong communication and problem-solving skills, experience in student counselling or academic support, and the ability to manage student queries effectively.

Key Responsibilities

- Act as the primary point of contact for students regarding academic and administrative queries.
- Coordinate with university departments, course coordinators, and faculty to resolve student concerns.
- Handle inbound and outbound calls, emails, and chats related to academic progress, fee payments, LMS access, assignments, and semester requirements.
- Track student progress and ensure timely completion of assignments, internal assessments, project submissions, and other academic activities.
- Proactively follow up with students to improve engagement, semester re-registration, and course completion rates.
- Provide accurate and timely information while maintaining high standards of student satisfaction.




- Identify and escalate complex issues to the relevant teams and ensure resolution within defined timelines.
- Maintain student records, update MIS reports, and follow established academic support processes.
- Build strong relationships with students and internal stakeholders to enhance the overall learning experience.
- Ensure timely submission of internal assessments, project synopsis, and project reports.

Required Skills

- Excellent verbal and written communication skills.
- Robust interpersonal, counselling, and relationship-building abilities.
- Knowledge of university academic processes and student support operations.
- Experience with CRM tools, ticketing systems, or student management platforms.
- Proficiency in MS Excel, MIS reporting, and PowerPoint.
- Strong problem-solving, multitasking, and organizational skills.
- Ability to work under pressure and handle student concerns professionally.
- Experience handling inbound and outbound calls is preferred.
- Willingness to work on weekends on a rotational basis.

Eligibility Criteria

- Postgraduate qualification in Management, Commerce, Journalism, Computer Applications, IT, or a related field.
- 26 years of experience in academic counselling, student support, or academic operations.
- Immediate joiners or candidates with a short notice period are preferred.

Interested Candidates

Candidates with relevant academic counselling or student support experience who can join immediately are encouraged to apply.

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