L3: Lead HR Specialist (ARC)
Position Purpose
Manages specialized, complex HR inquiries and escalated employee cases. This role
requires deeper policy interpretation, investigative problem-solving, and a strong
understanding of compliance and regulatory frameworks.
Key Responsibilities
- Advanced Case Management: Investigate and resolve highly escalated or complex
employee issues regarding FMLA, ADA accommodations, benefits disputes, and
intricate payroll corrections.
- Employee Relations Support: Handle sensitive employee relations concerns and
ethics escalations with strict confidentiality and objective judgment.
- Cross-Functional Collaboration: Partner directly with HR Business Partners
(HRBPs), legal teams, and corporate payroll/advantages stakeholders to resolve
systemic or high-risk issues.
- Knowledge Sharing: Provide real-time guidance, technical policy support, and
informal mentorship to L1 Helpdesk Associates to upskill the front-line team.
- Compliance Oversight: Monitor processes to ensure absolute compliance with
federal, state, and local labor regulations, minimizing institutional risk.
Experience in Years
- Total Experience: 4 to 5 years of professional experience.
- Domain-Specific Experience: Minimum 45 years of specialized experience within
an HR Shared Services (HRSS), HR Operations, or an HR Generalist environment.
Ideal Candidate Experience & Profile
- Subject Matter Specialist: The ideal candidate has moved past basic customer
service and has focused deeply on HR delivery, processing complex leaves or
resolving intricate backend payroll mismatches.
- Analytical Investigator: They are detail-oriented individuals who enjoy digging into
policy documents, historical audit trails, and employment laws to find compliant
solutions to grey-area problems.
- The De-escalator: They possess advanced communication skills tailored for
conflict resolution, capable of calming down highly frustrated employees or
managers over the phone or email.
- Peer Mentor: They are natural knowledge-sharers who enjoy helping newer
associates master policy rules and system workflows.
Required Skills & Qualifications
- Subject Matter Expertise: Deep, practical knowledge of leave administration
(FMLA/ADA), employee relations practices, and regional labor laws.
- Communication: Highly polished, empathetic communication skills; proven ability
to manage emotionally charged situations and defuse conflict.
- Analytical Skills: Strong root-cause analysis and documentation skills, ensuring all
compliance-sensitive cases are legally airtight.
- Technical Proficiency: Hands-on experience working with advanced enterprise
HRIS tools (e.g., Workday, SAP, ServiceNow, or Oracle).
Interested candidates can share their resume to
[email protected]
or connect via DM.
Name: Dhanalakshmi
Contact No: (phone hidden)
Interview Mode : Virtual Interview
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📌 Walk-in || Lead - HR Specialist (ARC ) (Chennai)
🏢 Sutherland
📍 Chennai