Roles & Responsibilities Head of Warehouse & Logistics

- B2B & B2C Fulfilment: Ensure accurate and timely dispatch of orders to dealers, distributors, and online customers.
- Returns Management: Oversee timely processing of B2B and B2C returns, including credit note coordination.
- Specimen Distribution: Manage annual specimen book distribution to teachers across India.
- Inventory Management: Oversee stock inwarding, placement, and cycle counts to maintain inventory accuracy and minimise stock variance.
- Logistics Management: Monitor courier and transporter performance, onboard new vendors, and negotiate competitive rates and service terms.
- Team Leadership: Lead vertical heads and establish an effective supervision structure across warehouse operations.
- Technology & Process Improvement: Enhance operational efficiency through ERP and order management systems, automation, and AI.
- P&L; and Cost Management: Monitor warehouse P&L;, identify cost-saving opportunities,



and implement corrective actions to reduce operating costs month on month.
- Inventory Analysis: Analyse stock movement and ageing inventory to drive appropriate sale or return actions.
- Vendor Management & Agreements: Expand the vendor network to improve commercial terms, delivery service, and payment conditions, while ensuring ownership of vendor agreements and related legal documentation.

What you bring

- 10–12 years in warehousing and logistics, including 3+ years heading a large, multi-function warehouse.
- Experience with both B2B distribution and e-commerce fulfilment.
- A solid track record in inventory accuracy and process discipline.
- Comfort with ERP or WMS systems and a keen interest in automation and AI.
- Proven ability to lead and develop blue-collar teams.
- Experience in publishing, FMCG, retail or e-commerce is a plus.

📌 Head of Warehouse & Logistics (Agra)
🏢 Oswaal Books
📍 Agra