- Manage field recovery operations for default customers.
- Conduct thorough investigations into customer loan files to identify potential issues.
- Develop and implement effective strategies to improve collection rates.
- Collaborate with internal teams to resolve customer complaints and concerns.
- Analyze data to identify trends and areas for improvement in the recovery process.
- Provide excellent customer service to ensure high levels of customer satisfaction.
Job Requirements
- Strong knowledge of branch recovery procedures and practices.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Solid analytical and problem-solving skills.
- Familiarity with financial regulations and compliance requirements.
- Proficiency in Microsoft Office and other relevant software applications.
About Company
ST. MILAGRES is a leading company in the industry, committed to providing exceptional customer service and support to its clients.