Role & responsibilities

- Maintain and develop current business
- Retention, development & deep selling on existing accounts.
- Performance reviews on Monthly basis with customer and virtual team to ensure proper service fulfilment as per agreed contract terms.
- Quickly resolving open issues.
- Monitor and drive continuous improvement to ensure efficiency in process operation.
- VAS Activities-ensuring existing book of business with customer is enhanced through.
- recent / additional business.
- Implement operational initiatives which support proactive or exception management.
- Standardization of process across India as per customer SOP/Agreement.
- Regular KPI review, timely renewal of agreements and update of SOP and vendor engagement.
- Customer satisfaction through impeccable execution, delivery should be monitored, should provide regions with the feedback from customer and ensure service gaps addressed and reviewed periodically.
- To liaison with the regional operations teams for adherence of overall operational efficiencies for effective service delivery levels.
- Financials.
- Ensuring regions bill on time and outstanding cleared by due dates - working towards bill discounting,



reduction of credit periods if possible to reduce credit cycle, escalations on frequent delayed payments.
- Work with Regional head and customers to have healthy financials by deep selling.
- Maintaining proper records of documents & outstanding statement of every Customer.
- Share weekly/bi-weekly AR details to customer and review booking details.
- Analysis of MIS & TAT reports, monthly billing Reports.
- Review and maintain correct record of payment through discounting programs and shared details to AR team timely.

Preferred candidate profile

- Must have 8-10 years of work experience.
- Process / Operational Excellence
- Supervised and analyzed accounts receivables activity.
- Should be an aggressive go-getter with high energy levels and must have an inherent hunger for sales.
- Must have the ability to create, develop and sustain relationships at the levels at prospective client companies.
- One should possess good communication skills, Analytical, negotiation, behavioral and presentation skills.
- Must have the ability to create, develop and sustain relationships at the levels at prospective client companies.
- Open to travel in short notice.

📌 Manager Key Accounts Management (Mumbai)
🏢 Yusen Logistics
📍 Mumbai