1. Customer Calling and Follow-ups
2.

- Make outbound calls to prospective customers and follow up on property inquiries.
- Respond to customer queries received through calls, website leads, and other channels.
- Follow up with customers regarding site visits, bookings, and pending documentation.
- Maintain regular communication with existing customers.

1. Lead Management
2.

- Record and update customer details, inquiries, and follow-up status in the CRM software.
- Track leads and coordinate with the sales team for timely follow-ups.
- Schedule site visits and coordinate appointments with sales executives.
- Ensure no customer inquiry or lead is missed.

1. Customer Relationship Management
2.

- Provide accurate information about projects, configurations, pricing, amenities, and possession timelines.
- Address customer concerns professionally and escalate unresolved issues to the concerned department.
- Coordinate with the sales, accounts, and site teams to obtain accurate updates.
- Maintain positive customer relationships and ensure customer satisfaction.

1. Booking and Documentation
2.





- Follow up with customers regarding booking forms, KYC documents, payment schedules, and other required paperwork.
- Coordinate with the sales and accounts teams for booking confirmation and payment updates.
- Maintain proper records of customer communication and documentation.

1. Reporting and Coordination
2.

- Prepare daily calling and follow-up reports.
- Maintain records of calls made, leads contacted, site visits scheduled, and customer responses.
- Share daily updates with the reporting manager.
- Ensure timely follow-up on all assigned tasks.
- Required Qualifications and SkillsGraduate in any discipline.
- 1–3 years of experience in CRM calling, telecalling, or real estate customer service preferred.
- Excellent verbal communication skills in English, Hindi, and Marathi.
- Basic knowledge of MS Excel and CRM software.
- Professional telephone etiquette and customer-handling skills.
- Valuable follow-up, coordination, and record-keeping abilities.

📌 CRM Executive (Pune)
🏢 Lotus Landmarks
📍 Pune