1. Monitor tools such as WLC (Wireless LAN Controller) and PRTG (Paessler Router Traffic Grapher).
2. Monitor kiosk machines and ensure smooth Wi-Fi operations.
3. Inform and coordinate with the Wipro team if any access point goes down and ensure timely network restoration.
4. Raise and manage ServiceNow tickets efficiently.
5. Perform regular airport site walks and conduct roaming and speed tests.
6. Send daily shift updates to the internal team (Transmedia Group) and external client.
7. Assist ISP vendors and Transmedia employees visiting the site and help them obtain temporary passes.
8. Daily reporting to Operational Manager & Complete assigned L2 tasks as instructed.
9. Share daily shift-wise captive portal recording videos on the WhatsApp group.
10. Work in rotational shifts (A, B, C).