Role & responsibilities

As part of the Recruitment Coordinator/Fulfilment Partner Team within Client Services you will play a critical role in ensuring the service provided to our external and internal teams is of the highest standard. As a Fulfiment Partner (Delivery Centre), you will be responsible for managing the end-to-end recruitment cycle (including but not limiting to; scheduling and coordination of candidates) for all vacancies, building and maintaining strong relationships with internal and external stakeholders, utilising the supply chain to present quality candidate CVs to the client with an aim to fulfil all roles within SLA.

Key Responsibilities

Operational Delivery & Governance

- Oversee daily RC and FP operations to ensure consistent and high-quality service delivery.
- Provide guidance and resolution for complex operational queries and escalations.
- Review PageUp reporting and activity to ensure correct processes and statuses are being used.
- Conduct regular audits and spot checks to maintain process compliance, data accuracy, and quality standards.
- Provide operational support during high-volume periods or team absences, including shared inbox and recurring reporting activities.

Performance & KPI Management

- Monitor Time to Offer (TTO) and other agreed operational KPIs.
- Identify delivery risks, aged vacancies, on-hold roles, and recruitment bottlenecks and drive appropriate actions.
- Conduct regular reviews with the team to track performance and reinforce accountability.
- Use reporting and operational data to identify areas requiring improvement.

People Leadership & Development

- Conduct regular one-to-one discussions with team members to review objectives, development needs,



and achievements.
- Provide ongoing coaching, guidance, and constructive feedback.
- Support team members in building capability and progressing their longer-term development.
- Encourage knowledge sharing and continuous improvement across the team.
- Recognise achievements and share positive stakeholder feedback to strengthen team engagement.

Stakeholder & Escalation Management

- Lead regular alignment calls with Business Partners and other stakeholders.
- Act as an escalation point for operational queries from sourcing teams and other business areas.
- Work collaboratively with stakeholders to resolve issues promptly and maintain service delivery.
- Coordinate with Onboarding and Vetting teams to resolve queries and escalations and ensure effective cross-functional collaboration.

Continuous Improvement & Quality

- Identify recurring operational issues and opportunities to simplify or improve processes.
- Provide feedback where process gaps or errors are identified and ensure learnings are communicated to the team.
- Maintain appropriate controls and quality assurance when activities are delegated to senior team members.
- Promote a culture of ownership, service excellence, continuous improvement, and accountability.

Key Skills & Competencies





- Graduate in any discipline with minimum 8+ years of experience in US IT Recruitment / Recruitment Coordinator / MS Coordinator / Vacancy Management or Similar process

- Minimum 2+ years of experience in team and process management

- Must be leading a team of 10+ head counts and responsible for day to day administration, performance, feedback & coaching, skill and individual development etc.

- Strong knowledge of US IT recruitment and vacancy-management processes

- MSP / RPO operational recruitment experience essential

- People leadership, coaching, and team development

- Stakeholder and relationship management

- Operational governance and quality assurance

- KPI and SLA management

- Data analysis and operational reporting

- Escalation and issue management

- Strong written and verbal communication

- Planning, prioritisation, and problem-solving

- Strong attention to detail

- Continuous-improvement mindset

- Ability to work effectively across multiple teams and stakeholders

Competencies & Behaviours

- Champion the Customer: Build solid relationships and deliver exceptional service.
- Be Better Together: Collaborate effectively across teams and share knowledge.
- Own the Outcomes: Take responsibility for actions and deliver results.
- Be Bold and Curious: Seek innovative solutions and embrace change.

Work location: Noida

Work Arrangement: 100% onsite for initial 6-9 months and then hybrid

Shift Timing: 6:00 PM to 3:00 AM IST / 7:00 PM to 4:00 AM IST

Budget: upto 14 LPA including 10% variable and statutory (PF & Gratuity) deductions

Benefits: both sides cab, one meal, insurances and other allowances as applicable

Joining Timeline: on/before 12-Nov-2026

📌 Recruitment Coordinator/Fulfilment Partner (Noida)
🏢 Consult Shekhar Pandey
📍 Noida