Desired Skills & Experience

- 1-3 years of experience in travel operations, corporate travel, travel technology or customer/technical support.
- Hands-on experience with at least one SBT (FCM Booking India, Concur Travel, Cytric, GetThere, or similar) is required, not merely preferred, given the tool-troubleshooting nature of the role.
- Basic working familiarity with GDS (Amadeus preferred; Sabre/Galileo a plus) for PNR-level troubleshooting.
- Good understanding of airline and hotel bookings and basic corporate travel processes.
- Comfortable with MS Excel/Outlook and ticketing/CRM platforms.
- Robust problem-solving and troubleshooting ability.
- Good written and verbal communication skills ticket documentation quality matters.
- Ability to manage multiple support requests and work within defined SLAs.




- Willingness to work rotational/extended shifts as required by the support desk roster.
- Good attention to detail and ability to follow structured processes.

Key Competencies

- SBT / Travel Technology Support
- Basic GDS/PNR Reading
- Customer & User Support
- Problem Solving & Troubleshooting
- Stakeholder Coordination
- SLA / TAT & CSAT Management
- Multi-tasking under ticket volume
- Process Adherence & Documentation

Qualification Graduate in any discipline, preferably with a background in Travel & Tourism, Business, IT or a related field.

📌 Technical Support Executive - Self Booking Tool (Corporate Travel) (Hyderabad)
🏢 Fcm Travel
📍 Hyderabad