Assistant Store Manager – Retail

Location - Chandranagar/Jayanagar/Marthahalli/Raja Rajeshwari/Ramamurthy/JP Nagar

Experience: 1–5 years

We are looking for an Assistant Store Manager from a retail, wellness, or customer-facing background to support daily store operations and deliver a high-quality customer experience.

CUSTOMER EXPERIENCE & ENGAGEMENT

- Ensure every customer is welcomed and guided through their visit in a warm, professional manner.
- Support customers through consultations and their treatment journey, explaining plans and product usage.
- Drive customer satisfaction, retention, and repeat visits; handle queries and escalations effectively.
- Conduct outbound calling for appointment confirmations, follow-ups, retention, and service recovery.
- Reconnect with missed leads, no-shows, and inactive customers to improve footfall and conversion.
- Coordinate with customers via calls, WhatsApp, and CRM tools for timely, consistent communication

STORE OPERATIONS & TEAM MANAGEMENT

- Ensure smooth day-to-day store/clinic operations, including opening, closing, and hygiene standards.
- Supervise and guide the team, including Client Servicing Consultants and support staff.
- Manage appointments, walk-ins, and customer escalations efficiently.
- Coordinate with doctors,



backend teams, and cross-functional stakeholders.
- Maintain shift rosters and ensure team productivity, discipline, and SOP adherence

SALES OWNERSHIP

- Drive store performance and support achievement of revenue targets
- Guide the team on product understanding, usage, and upselling
- Ensure solid focus on conversions, repeat business, and customer retention

REPORTING & INVENTORY MANAGEMENT

- Track daily footfall, conversions, and maintain MIS reports
- Ensure accurate inventory management and timely replenishment
- Maintain data accuracy and reporting discipline

CANDIDATE REQUIREMENTS

- Graduate (mandatory), with 4–6 years in retail, wellness, healthcare, or hospitality– Minimum 2+ years of team handling experience.
- Strong communication, customer engagement, and people-management skills.
- Comfortable with CRM systems, Excel/Google Sheets, and daily reporting.
- High ownership, accountability, and a proactive, problem-solving mindset.

WHY JOIN US?

Be part of a fast-growing wellness brand · Lead store operations with direct business impact · Structured learning and growth opportunities · High ownership role with strong career progression.

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