Mention Yashita in reception (phone hidden)

Role & responsibilities

- Respond to customer queries through email and live chat in a professional and timely manner.
- Understand customer concerns and provide accurate information and appropriate solutions.
- Troubleshoot basic customer issues and guide customers through resolution steps.
- Maintain proper documentation of customer interactions in CRM or ticketing systems.
- Meet defined Service Level Agreements (SLAs), productivity targets, and quality standards.
- Handle customer complaints patiently and escalate complex issues to the appropriate team.
- Follow company policies, standard operating procedures (SOPs), and data privacy guidelines.
- Manage multiple customer conversations or tickets efficiently.
- Ensure customer satisfaction through explicit, polite, and effective written communication

Required Skills

- Good written English communication skills.
- Strong typing speed and accuracy.




- Basic computer knowledge and proficiency in MS Office.
- Good problem-solving and analytical skills.
- Ability to multitask and manage time effectively.
- Customer-focused attitude with patience and attention to detail.
- Ability to work in rotational shifts, weekends, or night shifts, if required.

- Perks: Two-way cab facility and provided meals
- Shift Timings: Rotational shifts (including night shifts)
- Compensation: 16,000 to 30,000 CTC for experienced candidates (based on previous take-home pay)
- Location: Electronic City, Phase 1, Bangalore (Strictly Work from Office)

Interview Process:

1. Grammar & Essay Assessment: Evaluation of language proficiency
2. HR Round: Discussion regarding fit and expectations
3. Operations Round: Role-related discussion with the management team

mention Yashita in reception (phone hidden)

📌 Walk-in || Customer Support Executive (Bengaluru)
🏢 IntouchCX
📍 Bengaluru