Role & responsibilities

- 1015 years of experience in Lead Application Support or Technical Support Lead roles.
- Strong experience in the Banking/Financial Services domain.
- Hands-on troubleshooting experience with REST APIs and Microservices.
- Good understanding of AWS Infrastructure and cloud-based application support.
- Expertise in monitoring and observability tools such as Datadog and Dynatrace.
- Experience in Incident Management, RCA, Problem Management, and Production Support.
- Ability to lead critical incidents and coordinate with cross-functional teams.
- Strong communication and stakeholder management skills.

Preferred Skills:

- Exposure to CI/CD, DevOps practices, Docker, Kubernetes, Splunk, or ELK.
- Experience supporting Payments, Cards, Lending, or Digital Banking applications.
- Strong L2 Application/Production Support experience
- Functional support and business journey understanding
- Major incident troubleshooting and RCA ownership
- API/microservices troubleshooting
- Logs, monitoring, and observability experience
- Experience supporting critical banking/financial or equivalent high-availability applications
- Solid stakeholder and production incident management capability

📌 Incident Managment- Application Suppport Lead (Bengaluru)
🏢 ITC Infotech
📍 Bengaluru