Advanced Operations Technician (AOT) | VoIP & Carrier Operations

Are you passionate about VoIP, Telecommunications, Carrier Operations, and Technical Troubleshooting? We're looking for an Advanced Operations Technician (AOT) to join our Advanced Operations Support team and play a critical role in resolving carrier-related voice service issues while ensuring an exceptional customer experience.

✅ Investigate and resolve carrier-related voice issues, including inbound/outbound call completion, call quality, and Caller ID/CNAM concerns.

✅ Analyze SIP responses, call samples, PCAPs, and routing data to identify root causes and drive timely resolutions.

✅ Manage carrier escalations and collaborate with telecom carriers and NOC teams to resolve service-impacting issues.

✅ Monitor and manage ticket queues while ensuring SLA compliance and proactive customer communication.

✅ Identify recurring trends, highlight systemic issues, and partner with Engineering and Operations teams for long-term solutions.

What We're Looking For:

✔ 1-2 years of experience in Technical Support, Telecommunications, NOC, Network Operations, or VoIP Support.





✔ Working knowledge of VoIP technologies, SIP, RTP, and inbound/outbound call flows.

✔ Experience with ticketing platforms such as JIRA, Salesforce, or similar tools.

✔ Ability to interpret SIP responses and troubleshoot voice service issues.

✔ Solid communication, analytical, and organizational skills.

✔ Experience working with telecom carriers or carrier operations is highly preferred.

?Location: Ambit IT Park, Ambattur, Chennai - 600058

? Experience: 1+ Years

? Interested candidates can share their resume at: (phone hidden) or [email protected]

? Contact: Harishine T S

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📌 Voip Engineer - NOC (Chennai)
🏢 Movate
📍 Chennai