About the Role

As a Customer Journey Advisor, you will guide travelers throughout their journey, from the initial inquiry to post-trip feedback, ensuring a smooth and reliable customer experience.

Key Responsibilities

- Handle customer interactions across multiple channels.
- Understand customer requirements and provide suitable travel guidance.
- Counsel customers on itineraries and travel options.
- Resolve customer queries and concerns before, during, and after travel.
- Coordinate with operations and local teams.
- Monitor journey milestones and ensure a smooth customer experience.
- Maintain accurate customer interactions and records.
- Escalate complex cases when required.
- Contribute to continuous improvement of the customer journey.

What We’re Looking For





- Solid customer interaction and customer support skills.
- Excellent spoken and written English.
- Strong customer service and problem-solving abilities.
- Ability to counsel customers and support their decision-making.
- Comfortable using CRM systems and digital tools.
- Strong organizational and multitasking skills.
- Attention to detail.

⚠️ Important: Candidates without prior Travel & Tourism industry experience will not be considered for the Travel Sales Consultant role.

? Interested candidates can contact:

Asha | HR – ORN Journeys

? (phone hidden)

Email id - [email protected]

📌 Travel Consultant (Bengaluru)
🏢 ORN Journeys
📍 Bengaluru