Company Description MyMoneyMantra (MMM) is India’s largest hybrid financial marketplace, combining physical and digital channels to deliver a wide range of financial services. The company specializes in credit solutions such as personal loans, home loans, business loans, loans against property, and credit cards for both individuals and businesses. Using advanced technology and algorithms, MMM offers personalized loan options with competitive rates and flexible repayment terms, simplifying the borrowing experience.

Its platform helps customers compare products and connect with a broad network of lenders, enabling informed financial decisions and tailored support across diverse needs.

Role Description The Tele-counselor role at MyMoneyMantra is a full time, on-site position based in Noida. In this role, the Tele-counselor will connect with prospective and existing customers via phone to understand their financial requirements and recommend suitable loan and credit products. Daily responsibilities include making outbound calls, handling inbound inquiries, explaining product features and eligibility criteria, and guiding customers through documentation and application processes.

The Tele-counselor will maintain accurate records in CRM systems, follow up on leads, and coordinate with internal teams and lending partners to ensure smooth loan processing.



The role also involves meeting defined performance targets, adhering to compliance and quality standards, and providing a professional, customer-focused experience at all times.

Qualifications

- Strong communication and interpersonal skills, including clear verbal communication, active listening, and the ability to explain financial products simply.
- Customer service and counseling abilities, with a focus on building trust, understanding customer needs, and offering appropriate solutions.
- Basic financial understanding and interest in retail lending products such as personal loans, home loans, business loans, loans against property, and credit cards.
- Proficiency in using telecalling tools and CRM or lead management systems, along with general computer literacy (email, spreadsheets, documentation).
- Goal-oriented mindset, with the ability to work with targets, manage time effectively, and handle multiple customer interactions professionally.
- Prior experience in telesales, tele-counseling, customer support, or financial services is preferred but not mandatory.
- Ability to communicate in English and Hindi; additional regional languages are an advantage.
- Minimum educational qualification: higher secondary certificate; a bachelor’s degree in any discipline is an added benefit.

📌 Tele-counselor (Noida)
🏢 My money Mantra
📍 Noida