We are seeking a dedicated Technical Support Engineer to join our team in Rajasthan. The ideal candidate will have a background in electrical engineering, specifically holding a Diploma or ITI certification in Electrical. This role is crucial in providing exceptional customer support and technical assistance to our clients.
As a Technical Support Engineer, you will be responsible for troubleshooting and resolving technical issues related to electrical systems and products. You will serve as the first point of contact for customers seeking assistance, ensuring that their inquiries are handled promptly and effectively.
Your role will involve diagnosing problems, providing solutions, and guiding customers through the troubleshooting process.
Key responsibilities include
- Responding to customer inquiries via phone, email, or chat in a timely manner.
- Diagnosing and resolving technical issues related to electrical products and systems.
- Providing clear and concise instructions to customers to help them resolve their issues.
- Documenting customer interactions and technical issues in the support ticketing system.
- Collaborating with other technical teams to escalate complex issues when necessary.
- Continuously improving customer satisfaction by providing high-quality support. The ideal candidate will possess robust communication skills, a customer-oriented mindset, and the ability to work under pressure. A solid understanding of electrical systems and troubleshooting techniques is essential. If you are passionate about helping customers and have the technical knowledge to back it up, we encourage you to apply for this exciting opportunity to make a difference in our customers' experiences.
This job is provided by Shine.com
📌 Technical Support Engineer (Ajmer)
🏢 ExcelR
📍 Ajmer