L2 Technical Support Engineer | VoIP & Networking
Join our team as a L2 Technical Support Engineer, serving as the key escalation point for complex VoIP and networking issues. You'll troubleshoot SIP, TCP/IP, LAN/WAN, call quality, call routing, and platform-related challenges while working closely with customers and internal engineering teams.
Key Responsibilities:
- Resolve advanced VoIP and network issues involving SIP, RTP, QoS, DTMF, and PCAP analysis.
- Analyze SIP traces, packet captures, and platform logs to identify root causes and drive resolutions.
- Support and mentor Tier 1 teams on advanced troubleshooting methodologies.
- Collaborate with engineering teams on escalated technical cases.
- Ensure timely case management, customer communication, and SLA adherence.
What We're Looking For:
✅ 2+ years of Technical Support, Network Engineering, or VoIP Support experience
✅ Strong knowledge of Layer 2/3 Networking, SIP, TCP/IP, LAN/WAN, and VoIP technologies
✅ Experience with SIP traces, PCAP analysis, and call-flow troubleshooting
✅ CCNA, Network+, or equivalent networking expertise preferred
✅ Excellent communication skills with a customer-first mindset
Ideal for professionals passionate about networking, VoIP technologies,
and solving complex technical challenges in a rapid-paced environment.
?Location: Ambit IT Park, Ambattur, Chennai - 600058
? Experience: 2+ Years
? Interested candidates can share their resume at: (phone hidden) or
[email protected]
? Contact: Harishine T S
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📌 Technical Support Engineer (Chennai)
🏢 Movate
📍 Chennai