Position Summary The Technical CRM Manager is responsible for managing all post-sales technical interactions with customers, ensuring seamless execution of customization requests, handling snag point rectifications, coordinating customer site visits, and providing technical design support throughout the construction lifecycle. The role acts as a bridge between customers, architects, design consultants, project execution teams, MEP teams, and contractors to deliver superior customer experience while maintaining project timelines, quality standards, and cost controls.

The incumbent shall ensure timely closure of customer requirements, maintain technical documentation, monitor quality standards, and enhance customer satisfaction through effective communication and proactive issue resolution.

Roles & Responsibilities

- Customer Customization Management
- Snag Point Management
- Customer Site Visit Coordination
- Technical Design Coordination
- Cross Functional Coordination
- Quality Assurance & Handover Support
- Documentation & Reporting

📌 Technical CRM (Chennai)
🏢 Radiance Realty Developers India
📍 Chennai