: Deskside Support EngineerEmployment Type: Full-Time

Experience: 2+ Years

Salary: Up to ₹25,000 per month

Location: DLF Phase 3, Sector 24, Gurugram, Haryana

Job SummaryWe are looking for a proactive and customer-focused Deskside Support Engineer to provide onsite technical support for end-user devices, software applications, and basic network infrastructure. The ideal candidate should have solid troubleshooting skills, excellent communication abilities, and experience supporting enterprise IT environments.

Key Responsibilities

- Provide onsite technical support for desktops, laptops, printers, and peripheral devices.
- Install, configure, and troubleshoot Windows 10/11 operating systems.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office Suite.
- Perform hardware installations, upgrades, repairs, and break-fix activities.
- Deploy and image desktops and laptops using standard enterprise procedures.
- Manage user accounts, password resets, and Active Directory administration.
- Support Microsoft Entra ID (Azure AD) and Multi-Factor Authentication (MFA).




- Manage incidents and service requests using ServiceNow or other ITSM tools.
- Install, configure, and troubleshoot software applications.
- Maintain IT asset inventory and technical documentation.
- Coordinate with internal teams and third-party vendors to resolve technical issues.
- Ensure compliance with IT policies, security standards, and support procedures.

Basic Networking Responsibilities
- Understand TCP/IP, DNS, DHCP, and IP addressing.
- Troubleshoot wired and wireless network connectivity issues.
- Demonstrate basic knowledge of LAN/WAN environments.
- Understand network switches, routers, and VLAN concepts.
- Diagnose network cable, switch port, and connectivity issues.
- Configure and troubleshoot VPN and remote access connections.
- Support network printers and shared network resources.

Required Skills
- Windows 10/11 administration and troubleshooting.
- Microsoft 365 applications and services.
- Active Directory and Microsoft Entra ID (Azure AD).
- Hardware and software troubleshooting.
- Laptop and desktop imaging and deployment.
- Service

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