Station Manager

Company: DropX Logistics

Department: Operations

Location: Chevayur, Kozhikode

Employment Type: Full time

Reporting To: Cluster Manager

Company Description

DropX Logistics is a technology-driven supply chain company specializing in Quick Commerce, E-commerce, and Last Mile delivery operations. We focus on operational excellence, efficient workforce management, timely deliveries, and customer satisfaction.

Job Summary

We are looking for a proactive and result-oriented Station Manager to manage the overall operations of a logistics station. The candidate will be responsible for workforce management, daily operational performance, delivery efficiency, attendance, compliance, and ensuring smooth station functioning.

Key Responsibilities

- Station Operations: Manage day-to-day station activities and ensure smooth operations.
- Team Management: Lead, supervise, and motivate delivery associates, team leaders, and support staff.
- Performance Monitoring: Track daily KPIs, productivity, delivery performance, and operational targets.
- Workforce Management: Manage manpower planning, attendance, shift allocation, and roster adherence.
- Last-Mile Operations: Ensure timely delivery, efficient route planning, and effective handling of delivery exceptions.
- Inventory & Asset Management: Monitor station assets, equipment, and inventory wherever applicable.
- Customer Satisfaction: Resolve delivery-related escalations and ensure service quality.




- Compliance & Safety: Ensure adherence to company policies, SOPs, safety standards, and operational guidelines.
- Reporting: Prepare and share daily operational reports, attendance reports, and performance updates.
- Cost Management: Optimize operational costs and improve workforce productivity.
- Coordination: Work closely with Cluster Managers, HR, Finance, and client teams to resolve operational issues.
- Loss Prevention: Identify operational risks, prevent losses, and report discrepancies or irregularities.

Requirements

- Bachelor's degree or Diploma in any relevant discipline.
- 2 years of experience in logistics, last-mile delivery, e-commerce, or quick commerce operations.
- Previous experience managing a station, hub, or delivery team is preferred.
- Strong team management and problem-solving skills.
- Good communication and coordination skills.
- Basic knowledge of MS Excel and operational reporting.
- Ability to work in a fast-paced operational environment.
- Willingness to work in shifts and manage operational requirements as needed.

Key Performance Indicators (KPIs)

- On-time delivery performance
- Daily shipment volume and productivity
- Attendance and manpower utilization
- Delivery success rate
- Customer complaint and escalation resolution
- Operational cost efficiency
- Compliance with SOPs and safety standards
- Reduction in operational losses

📌 Station Manager (Kozhikode)
🏢 DROPX LOGISTICS
📍 Kozhikode