Drive capacity planning performance tuning and resilience improvements
Operations incidentproblem management
Provide L2L3 support for production issues triage root cause analysis and permanent fixes
Troubleshoot endtoend MFT flows including process definitions scheduling connectivity authentication encryption and partner onboarding
Improve monitoringing and reduce repeat incidents through automation and problem management
Automation DevOps enablement
Build and maintain automation using Ansible Jenkins and GitHub CICD for configuration deployments and repeatable changes
Develop and maintain BashPython scripts for operational tasks log parsing housekeeping certificate checks health checks reporting
Observability performance
Implement and enhance monitoring using Splunk dashboards s correlation searches and AppDynamics application performance insights where relevant
Monitoring system healthiness availability transfer success rate latency queue depth error rates
Infrastructure network security collaboration
Partner with networkinfrastructuresecurity teams on firewall rules routing DNS load balancers TLScertificates vulnerability remediation and access controls
Ensure secure configuration aligned to enterprise security expectations encryption in transitat rest least privilege audit logging
Crossplatform support
Provide support across Linux and Windows Server environments including serviceprocess management troubleshooting and patch coordination
Required skills experience
8 years of handson experience in enterprise middleware managed file transfer platform engineering
Strong experience with IBM ConnectDirect
Installation configuration upgradespatching process configuration troubleshooting performance tuning