Company Description MIEUX Technologies Pvt Ltd, founded in 2012, is a rapidly expanding IT solutions provider with its head office in Delhi and additional offices in Mumbai and Chandigarh. The company delivers end-to-end technology services to leading automobile brands, SaaS companies, and ERP developers, with a strong focus on ERP and HR management solutions. MIEUX offers comprehensive support across the entire system life cycle, from requirements analysis and system selection to implementation and post-implementation services.

Its experienced team of business and technical consultants works across core technologies to help clients achieve efficiency, security, and scalability. The company has diversified into private and public cloud, IT managed services, and advanced cyber security offerings including VAPT, EDR, SOC, MDR, and cloud backup and disaster recovery solutions.

Role Description The Service Manager is responsible for overseeing the delivery and performance of IT services for key client accounts, ensuring service quality, customer satisfaction, and adherence to SLAs. This full-time, on-site role based in Delhi, India involves coordinating with technical teams to manage incident resolution, change requests, and ongoing maintenance activities.

The Service

Manager will track service metrics, prepare performance reports, and lead regular review meetings with clients to address issues, propose improvements, and identify opportunities for value-added services.



Daily tasks include prioritizing and escalating critical incidents, managing service workflows, optimizing processes, and ensuring compliance with company policies and industry standards. The role also requires collaboration with sales, project management, and operations teams to support new implementations, transitions, and continuous improvement of service delivery.

Qualifications

- Robust background in IT service management, including incident, problem, and change management.
- Experience managing enterprise clients in domains such as cloud services, ERP, HR solutions, or cyber security.
- Proficiency in monitoring service performance, interpreting metrics, and preparing explicit client-facing reports.
- Excellent communication, stakeholder management, and conflict-resolution skills.
- Ability to coordinate cross-functional technical teams and drive timely issue resolution.
- Familiarity with ITIL or similar service management frameworks; relevant certification is an advantage.
- Understanding of private/public cloud, IT managed services, and cyber security concepts (e.g., VAPT, SOC, MDR, backup and DR).
- Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced setting.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field; equivalent experience may be considered.
- Prior experience in a Service Manager or similar client-facing role within an IT or technology services company.

📌 Service Managar (Delhi)
🏢 Mieux Technologies
📍 Delhi