About Us:

Are you ready to be part of an exhilarating journeywith an innovative, high-growth startup backed by the prestigious Hero Group, one of the nation's largest and most esteemed business conglomerates?

Hero Vired is your opportunity to join a premium learningexperience that offerscutting-edge industry programs and world-class partnerships, shaping the trailblazers of tomorrow.

At Hero Vired we firmly believe in the potential of every individual to achieve greatness. Leveraging the unparalleled expertise and legacy of the Hero Group, our mission is to revolutionize the learning landscape. Through immersive, industry-aligned programs, we empower learners with the knowledge, skills, and insights they need to turn their aspirations into tangibleaccomplishments.

Our focus is to disrupt and reimagine traditional university education and upskilling for working professionals, achieved through impactful online certification and degree programs.

The illustrious Hero Group, boasting a diverse portfolio of businesses with a combined value of US$5 billion, spans sectors such as automotive manufacturing, finance, renewable energy, electronics manufacturing, and education. Under the umbrella of the Hero Group (BML Munjal family), you'll find renowned names like Hero MotoCorp, Hero FinCorp,Hero Future Energies, Rockman Industries, Hero Electronix, Hero Mindmine, and BML Munjal University.

Please visit www.herovired.com

Job Title: Senior Quality Associate

Location: Gurugram

Job Type:Full Time

Work Type: Work from Office

Experience Level: 2 to 4 Years

About the Role

As an Sr Quality Associate ,



you will be responsible for ensuring the quality of customer interactions by conducting thorough call audits and implementing quality improvement plans. You will collaborate closely with various teams to understand call parameters, assess compliance with policies, and contribute to the growth and revenue goals of the organization.

Roles and Responsibilities:

- Conduct regular audits of sales calls, emails, and other customer interactions.
- Evaluate the quality of communication, customer handling, and adherence to company sales scripts and policies.
- Provide feedback and coaching to sales representatives to enhance their selling skills and customer engagement.
- Review and assess the sales process from lead generation to deal closure.
- Analyze each stage of the sales funnel to identify bottlenecks and areas for improvement.
- Ensure that sales representatives are following the established sales procedure and guidelines.
- Identify strengths and weaknesses of individual team members and provide constructive feedback for improvement.
- Collect and analyze sales data, customer feedback, and performance metrics. Prepare reports on sales performance, trends, and areas for improvement.
- Collaborate with sales management to develop actionable strategies based on data insights.

Requirments:

- Any Bachelor's degree with a minimum of 2-4 years of experience in quality assurance.
- Experience in the ed-tech industry would be an added advantage.
- Good communication and writing skills.
- Robust analytical skills to assess call quality and process effectiveness.

📌 Senior Call Quality Associate (Gurugram)
🏢 Hero Vired
📍 Gurugram