Role Description

Salesforce Scrum Master

Experience Range

- 6+ years of overall IT experience
- 3+ years of experience as a Scrum Master supporting Agile software development teams
- Experience working on Salesforce implementation and enhancement projects

Hiring Location

- Bangalore, Chennai, Pune, Noida, Kochi, Trivandrum

Must-Have Skills Agile &

- Scrum

- Scrum Framework
- Agile Methodologies
- Sprint Planning &
- Execution
- Backlog Refinement
- Dependency Management
- Risk &
- Issue Management
- Agile Metrics &
- Reporting
- Continuous Improvement Practices

Salesforce Experience

- Experience in Salesforce implementation or enhancement projects
- Salesforce Platform understanding
- Sales Cloud
- Service Cloud
- Experience Cloud
- Salesforce Release Management
- Salesforce Delivery Lifecycle

Delivery &

- Stakeholder Management

- Facilitating Agile ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives)
- Stakeholder Management
- Team Facilitation
- Cross-functional Team Coordination
- Communication &




- Presentation Skills
- Delivery Tracking and Reporting
- Managing enterprise-level dependencies and risks

Good-to-Have Skills

- OmniStudio
- Health Cloud
- Agile Coaching &
- Mentoring
- Protected Agile practices
- Enterprise-scale Salesforce Program Delivery
- Conflict Resolution
- Process Improvement &
- Agile Maturity Initiatives

Preferred Certifications

Agile Certifications

- Certified Scrum Master (CSM)
- Professional Scrum Master (PSM)
- SAFe Scrum Master (SSM)
- SAFe Agilist

Salesforce Certifications

- Salesforce Administrator
- Salesforce Business Analyst
- Salesforce Platform App Builder

Preferred Domain Experience

- U.S.

Healthcare

Payer

- Claims & Benefits Administration

- Provider Management
- Member Services
- Care Management
- Digital Health Platforms

Skills Salesforce, Scrum, Stakeholder Management, Project Management

📌 Scrum Master I - Salesforce (Kochi)
🏢 UST
📍 Kochi