Job Summary

Riyom Tech is hiring a Customer Success - Operations executive for the India region. This is a full-time, remote role supporting talent who have questions or issues while applying for roles on our platform.

Key Responsibilities

- Respond to support requests from the talent pool regarding questions or issues applying for roles on the platform
- Triage and investigate talent-reported issues; identify redundancies and plan, execute and monitor day-to-day talent success workflows to improve the experience where it matters most
- Proactively identify and document recurring user pain points, sharing actionable insights with product and engineering teams to reduce support volume and improve self-serve experiences
- Build talent-facing documentation to answer common questions received in the support queue




- Advocate for users internally and help shape the product by championing their feedback and needs
- Maintain enthusiasm and positivity while writing replies in near-perfect English

Qualifications

- 1-3 years of experience in customer success, operations or product support in a SaaS or marketplace environment
- Solid communication and problem-solving skills, with a proven ability to de-escalate issues and keep users happy
- Experience using a support platform such as Zendesk, Intercom, Help Scout, Freshdesk or Crisp
- Natural product intuition: notices friction points, thinks through solutions and articulates them clearly to non-support teams
- Comfortable working cross-functionally to drive resolutions through process or product improvements rather than manual fixes

📌 Customer Success - Operations Professional (Bengaluru)
🏢 Riyom Technologies
📍 Bengaluru