Role & responsibilities

Job Description

- Relevant years experience in Billing /Disputes
- Serve as a subject matter expert (SME) for billing operations, providing guidance and support to all team members and cross-functional stakeholders
- Execute the end-to-end billing process
- Process billing adjustments, credit notes and refunds
- Process billing reconciliation,vendor invoicing
- Document Matching
- Handle/Manage customer disputes related to invoices, payments, and account balances, ensuring timely resolution
- Maintain accurate records of disputes, resolutions, and escalations for audit and compliance purposes.•Investigate discrepancies by reviewing contracts, purchase orders, billing records, and communications.
•Engage with clients professionally to clarify issues, negotiate resolutions, and maintain positive relationships.
•Work closely with sales, billing,



and finance teams to resolve disputes and prevent recurrence
•Maintain accurate records of disputes, resolutions, and escalations for audit and compliance purposes.
•Basic System Navigation, including experience with document management or ERP tools.
•Proficiency in MS Excel
•ERP Preference- Oracle
•Good communication and analytical skills
•Proficient in English written and spoken
•B.COM or relevant Business/Finance qualification
•Robust knowledge of accounting principles and financial statementsAccurate handling of complex accounts/invoices/customers

Preferred candidate profile

Must be open for Night shifts.

maximum notice period 30 days

📌 OTC -AR Billing/Dispute-US based MNC-Gurgaon-Night shifts (Gurugram)
🏢 Mastermind Network
📍 Gurugram