- Handle customer inquiries through live chat, resolving issues promptly and efficiently.
- Process customer requests, provide product information, and offer solutions to their queries.
- Maintain accurate records of all interactions with customers using our CRM system.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 1-3 years of experience in an international BPO/call center environment.
- Robust knowledge of chat processes and procedures.
- Excellent communication skills for effective interaction with customers over the phone or via email.
📌 Chat Support Executive (Gurugram)
🏢 TP
📍 Gurugram
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