This role is for one of our clients

Seniority level: Associate level

Min Experience: 2+ years

Location: Mumbai, Maharashtra, India

JobType: full-time

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n₹3,50,000 - ₹6,00,000 a year The ideal candidate will have prior experience in premium or luxury retail, excellent communication skills, and a robust motivation to achieve sales targets while building long-term customer relationships.

Requirements

Key Responsibilities

1. Customer Experience and Relationship Management

- Deliver a warm, personalised, and premium customer experience from the moment customers enter the store.
- Engage customers in meaningful conversations to understand their preferences, requirements, lifestyle, and purchase intent.
- Provide thoughtful product recommendations and guide customers towards solutions that align with their needs.
- Build lasting customer relationships to encourage repeat purchases, referrals, and brand loyalty.
- Handle customer queries, concerns, and feedback with patience, empathy, and a solution-oriented approach.
- Support customer follow-ups and clienteling initiatives to strengthen engagement beyond the initial store visit.

2. Sales and Business Development

- Drive sales through assisted, consultative, and solution-oriented selling rather than transactional interactions.
- Consistently achieve individual sales targets, productivity goals, and other assigned performance metrics.
- Identify opportunities to recommend complementary products and enhance the overall customer purchase experience.
- Communicate product features, benefits, quality, design, and differentiators confidently.




- Contribute to store-level sales performance through proactive customer engagement and effective conversion strategies.

3. Product Knowledge and Brand Representation

- Develop a strong understanding of the home and lifestyle product portfolio, including product features, materials, design elements, and benefits.
- Stay informed about new launches, product updates, and relevant design and lifestyle trends.
- Represent the brand professionally through confident communication, personal presentation, and customer interactions.
- Help customers appreciate the quality, functionality, and design value of premium products.

4. Store Operations and Presentation

- Maintain premium visual merchandising and store presentation standards.
- Ensure products and displays are organised, attractive, and aligned with brand guidelines.
- Maintain accurate customer records and interaction details using CRM systems.
- Support billing, basic store administration, and other day-to-day retail operations as required.
- Follow established store procedures and contribute to a smooth, efficient customer experience.

Must-Have Skills and Qualifications

- Experience: 2–4 years of experience in retail sales, customer experience,



or other premium consumer-facing roles.
- Luxury Retail Experience: Prior experience with a premium or luxury retail brand operating physical stores is essential.
- Communication Skills: Fluent English communication skills, with strong verbal presentation and interpersonal abilities.
- Consultative Selling: Ability to understand customer needs, recommend suitable products, and convert customer interactions into sales.
- Customer Relationship Management: Strong listening skills and the ability to build trust and long-term customer relationships.
- Customer Service Orientation: A genuine passion for delivering personalised service and exceptional customer experiences.
- Sales Orientation: Target-driven mindset with a strong sense of ownership, urgency, and accountability.
- Store Management Support: Ability to maintain store standards, support daily retail operations, and contribute to an organised shopping environment.
- Digital Proficiency: Basic knowledge of CRM systems, billing software, and standard computer applications.
- Education: Minimum qualification of Class 12; graduates are preferred.

Good-to-Have Skills

- Experience in luxury home, interiors, furniture, décor, lifestyle, or other premium consumer product categories.
- Strong sales conversion, upselling, and cross-selling capabilities.
- Familiarity with customer retention initiatives, clienteling, and CRM-based follow-ups.
- Awareness of premium retail service standards, visual merchandising, and customer experience practices.

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📌 Retail Sales Associate - Luxury Home & Lifestyle (Mumbai)
🏢 Weekday`
📍 Mumbai