: Reservation Manager

Hotel: Ramada Encore by Wyndham, Vrindavan

Department: Front Office / Reservations

Reporting To: Front Office Manager / Director of Sales

Job Summary

We are looking for an experienced and customer-focused Reservation Manager to manage hotel bookings, handle guest inquiries, coordinate with the front office and sales teams, and ensure smooth reservation operations.

Key Responsibilities

Manage room reservations, cancellations, amendments, and booking confirmations.

Handle guest inquiries through phone calls, emails, online platforms, and travel agents.

Monitor room availability, occupancy, and reservation records.

Coordinate with the Front Office and Sales teams for smooth guest arrivals and group bookings.

Ensure accurate booking details, rates, and guest information.

Manage online travel agency (OTA) bookings and hotel reservation systems.

Support revenue generation through effective room inventory and rate management.

Maintain guest records and prepare daily reservation reports.





Handle guest concerns professionally and ensure a positive booking experience.

Train and supervise the reservations team to maintain service standards.

Requirements

Bachelor's degree or diploma in Hotel Management or a related field.

2–4 years of experience in hotel reservations, preferably with supervisory experience.

Knowledge of hotel PMS, OTA platforms, and reservation management systems.

Strong communication, customer service, and team management skills.

Good understanding of room inventory, occupancy, and revenue management.

Proficiency in MS Office and email communication.

Preferred Candidate A proactive professional with robust organizational skills, attention to detail, and the ability to manage reservations efficiently while delivering excellent guest service.

- Job Location: CF-03, Sector 3, Rukmini Vihar, Vrindavan, Mathura, Uttar Pradesh 281121, India

📌 Reservations Manager (Vrindavan)
🏢 Ramada Encore Vrindavan
📍 Vrindavan