Role Title :

COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

- We have recently been ranked #5 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.
- We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational overview:

Collections Operations teams handles delinquent accounts of Synchrony customers through both Inbound & Outbound calls & is divided into Subgroups of Skip, eChat & 360. The 360 & Skip groups service delinquent accounts via calls & the echat group services only Inbound chats of delinquent accounts.

A Echat Collections representative responsibility is to assist Synchrony Bank customers via the Echat channel and negotiate payment arrangements to Collect on past due accounts.

Essential Responsibilities:

- Determine the reason for delinquency and negotiate payment arrangements by effectively listening and communicating with past due borrowers
- Assist customers with various methods of payment
- Maintain compliance to Collections Standards and Collections Operating Procedure.




- Determine when account maintenance is warranted and make appropriate entries and account documentation
- Utilize FDR on-line system and workstation application to perform daily functions
- Work manual queue collections as necessary
- Adhere to established standards for productivity and quality
- Adhere to established Compliance guidelines, including completion of all required Compliance training successfully and on-time
- Adhere to company policies
- Overtime hours as needed
- Perform other related Collection duties and responsibilities that may be assigned.

Qualifications/Requirements:

- Must have completed 10+2
- At least 1 year of Collections or Customer service experience.
- For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying.
- Inform your Manager or HRM before applying for any role on Workday.
- Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
- Must not be any corrective action plan (First Formal/Final Formal, PIP)
- Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

Desired Characteristics:

- Superior time management skills and ability to meet standards (productivity and quality) in high demand environment
- Demonstrated superior customer service skills and commitment to quality excellence
- Strong organizational skills and ability to manage multiple tasks
- Absolute professional integrity
- Outstanding verbal and written communication skills
- Demonstrated ability to effectively negotiate and manage through conflict
- Excellent interpersonal skills
- Demonstrated ability to receive constructive feedback
- Collections experience preferred, previous call center experience preferred
- Solid PC skills: Microsoft office suite

Job Family Group:

Collections

📌 Representative, Collections (Hyderabad)
🏢 Synchrony
📍 Hyderabad