– Real Estate CRM (Post-Sales)

Position: CRM Executive / CRM Manager – Post-Sales

Industry: Real Estate / Residential Projects

Department: Customer Relationship Management

Location: Hyderabad

Experience: 2–10 Years (preferably in Real Estate)

Job Summary

We are looking for a customer-oriented Real Estate CRM qualified to manage post-sales activities, coordinate with customers, and ensure a smooth and hassle-free experience from property booking to possession and handover.

Key Responsibilities

- Manage post-sales customer relationships from booking confirmation to property possession.
- Handle customer queries, complaints, and requests professionally and ensure timely resolution.
- Coordinate with sales, accounts, legal, construction, and site teams to address customer concerns.
- Follow up with customers regarding payment schedules, outstanding dues, and payment confirmations.
- Coordinate the preparation and execution of sale agreements, registration, and other property-related documentation.
- Provide regular updates to customers regarding construction progress, project status, and possession timelines.
- Schedule site visits, customer meetings, inspections,



and property handovers.
- Manage possession formalities, including documentation, final payments, and key handover.
- Maintain accurate customer databases, CRM records, payment details, and customer communication logs.
- Prepare daily, weekly, and monthly MIS reports on customer queries, collections, pending documentation, and possession status.
- Ensure customer satisfaction and maintain positive relationships throughout the post-sales journey.
- Escalate unresolved customer issues to the concerned departments and management.

Required Skills and Qualifications

- 2–10 years of experience in Real Estate CRM, preferably in post-sales customer service.
- Good verbal and written communication skills.
- Strong customer-handling, coordination, and problem-solving abilities.
- Knowledge of real estate sales documentation, payment follow-ups, registration, and possession processes.
- Proficiency in MS Excel, MS Office, and CRM software.
- Ability to manage multiple customers, follow up effectively, and meet deadlines.

📌 Real Estate CRM (Post-Sales) (Bengaluru)
🏢 Pavani Infra
📍 Bengaluru