Manager — Accounts Receivable Operations | Portuguese

About the Team:

The Accounts Receivable Operations team supports customer-facing finance processes across Portuguese-language markets, with responsibility for accurate and timely execution of invoice, payment, reconciliation, and related A/R activities.

The team’s operational scope includes:

- Invoice generation and manual invoicing
- Invoice delivery and digital presentment
- Credit and rebill processing
- Refunds
- Card payments
- Chargebacks
- Unbilled reconciliation
- A/R help-desk support
- Revenue-related processing and adjustments

The Manager will lead a team of approximately 7–8 employees, with responsibility for service performance, customer experience, team capability, operational controls, stakeholder relationships, and continuous process improvement.

Job Summary:

The Manager – Accounts Receivable Operations (Portuguese) leads end-to-end A/R service delivery for Portuguese-language markets.

The role is responsible for ensuring timely, accurate, compliant, and customer-focused execution while managing team workload, capacity, SLAs, quality, turnaround time, and operational queues.

The Manager serves as an escalation point for complex billing, payment, invoice-delivery, reconciliation, and revenue-related issues and partners with Collections, Tax, OAL, Customer Service, regional Finance teams, and other stakeholders to resolve cross-functional issues.

The position also has responsibility for people leadership, process improvement, system enhancements, operational controls, and change implementation.

Key Responsibilities:

A/R Service Delivery

- Lead end-to-end Accounts Receivable service delivery for Portuguese-language markets.
- Ensure timely and accurate execution of invoice generation, manual invoicing, invoice delivery, and digital presentment.
- Oversee credit and rebill activities, refunds,



card payments, chargebacks, unbilled reconciliation, and A/R help-desk support.
- Ensure applicable revenue-related activities are processed accurately and in accordance with established corporate policies and service requirements.
- Support reconciliation of receivable and unearned accounts and processing of revenue-impacting adjustments.

Operational Performance

- Establish explicit priorities and allocate workloads across the team.
- Manage capacity and operational coverage.
- Monitor and manage:
- SLAs
- Quality
- Turnaround time
- Aging of operational queues
- Identify service-performance risks and coordinate corrective actions.
- Maintain reliable and customer-focused operational delivery.

Exception & Escalation Management

- Resolve complex billing, payment, delivery, and reconciliation exceptions.
- Act as an escalation point for internal stakeholders and regional Finance teams.
- Coordinate cross-functional resolution of issues affecting A/R operations and customer experience.
- Ensure escalations are appropriately investigated and driven toward resolution.

People Leadership

- Lead and develop a team of approximately 7–8 employees.
- Set clear performance expectations.
- Provide coaching and ongoing feedback.
- Support employee development and capability building.
- Manage performance and workload.
- Promote knowledge sharing across the team.
- Train or coordinate training for system, process, and policy changes where required.

Stakeholder Management





- Partner with Collections, Tax, OAL, Customer Service, regional Finance teams, and other relevant stakeholders.
- Develop and maintain productive relationships with key internal and local-country stakeholders.
- Act as a liaison across relevant revenue-cycle organizations to ensure business requirements are understood and addressed.
- Work across organizational boundaries to improve the end-to-end customer experience.

Process & System Improvement

- Identify opportunities to improve departmental processes and procedures.
- Propose and initiate business-process improvements.
- Identify opportunities for system enhancements.
- Partner with relevant organizations to support implementation of system and process changes.
- Support adoption of approved improvements across the team.
- Contribute to sustained operational efficiency and service-quality improvement.

Mandatory Requirements

Based strictly on the supplied role description, the following capabilities are essential:

- Portuguese-language capability appropriate for managing Portuguese-language A/R operations.
- Demonstrated ability to lead and manage an operational team, including workload allocation, coaching, feedback, performance management, and capability development.
- Strong Accounts Receivable operations knowledge.
- Ability to manage operational service performance across SLAs, quality, TAT, capacity, and queue aging.
- Ability to resolve complex A/R exceptions and escalations.
- Experience collaborating with cross-functional Finance and business stakeholders.
- Ability to support reconciliations and revenue-related operational activities.
- Experience identifying and driving process improvements.
- Ability to support system enhancements and business-process changes.
- Strong stakeholder-management and communication capability.

📌 Portuguese - Manager (Bengaluru)
🏢 Oracle
📍 Bengaluru