Order & Route Management

- Review, filter, and audit daily orders to ensure accuracy before dispatch.
- Generate and adjust delivery routes based on driver availability, location, and delivery windows.
- Coordinate preplanned assignments and ensure every order has a confirmed driver or BA (brand ambassador).
- Maintain clear documentation and flag discrepancies in real time.

Dispatch & Live Operations

- Oversee live routes and delivery flow, tracking pickups, drop-offs, and driver performance.
- Reassign drivers or routes as needed to maintain coverage and on-time delivery.
- Monitor photos, timestamps, and compliance with company standards (e.g., hot bags, dress code).
- Adjust pay or status when required, following company policies.

Quality Control & Communication





- Collaborate with the Driver Recruiting, Account Management, and Restaurant teams to resolve operational issues quickly.
- Communicate proactively with team leads about any risks or recurring problems.
- Use solid judgment to make fast, data-driven decisions during high-volume times.

Reporting & Continuous Improvement

- Complete daily end-of-day (EOD) reports, including key metrics on delivery accuracy and performance.
- Track KPIs such as on-time rate, incident response, and route efficiency.
- Identify opportunities for process improvements and propose solutions to leadership.

📌 Operations Specialist (India)
🏢 Club Feast
📍 India