Role Overview

We're hiring an Operations Executive to own backend operations at a fast-growing AI CPaaS company. This is an individual-contributor role with direct ownership of vendor coordination, ticketing resolution, asset tracking, and AI-tool-driven process improvement.

Core Ownership

- Own coordination with telecom operators and data center partners end-to-end, including SLA tracking and escalation
- Assist in vendor management, invoice reconciliation and asset tracking
- Own inventory count and lifecycle management — procurement to deployment to termination
- Own ticket queue health — closure within defined SLA, and correct categorization
- Independently triage L1 infrastructure/telecom issues before handling
- Support regulatory and compliance documentation as per the company's compliance scope
- Support basic troubleshooting of assets and infrastructure (with guidance)
- Support admin and day-to-day backend operations
- Support cross-team coordination during audits, procurement cycles, or incident response

Work Expectations:
- 6-days a week
- Occasional travel to data centers across India
- Fast-paced startup environment with real ownership from day one
- Location: Noida, Sector 2, Work-from-office

Requirements




- 6months -1.5 years of experience in operations, vendor management, or infra/telecom coordination
- Good communication and coordination skills
- Hands-on experience with at least one ticketing platform, e.g. Zoho, Jira or similar
- AI-tool fluency — actively uses AI tools (ChatGPT, Claude, Gemini, or AI features) for documentation, triage, or process automation
- Proficient in MS Excel & Word
- Willing to learn technical and operational systems
- Comfortable handling regulatory/compliance documentation and process adherence
- Graduate in any discipline, no degree-stream restriction

Preferred (Good-to-Have):
- Prior exposure to telecom, data center, or infrastructure operations specifically
- BBA/B.Com background
- Experience working in a SaaS or tech-first company

BenefitsOwnership of a high-visibility ops function at an AI CPaaS company

Direct exposure to telecom, infrastructure, and AI-driven process design

Exposure to regulatory/compliance operations

Rapid growth path within Operations

Laptop & Mobile reimbursement

Direct interaction with senior leadership and cross-functional teams

📌 Operations Admin Executive ( Telecom & SAAS , 6 months to 1 year) (Noida)
🏢 MyOperator
📍 Noida