Requirements· Required – Technical Skills · Working knowledge of monitoring OpsRamp system · Experience with incidents with ServiceNow · Knowledge of Microsoft Office 365 · Basic knowledge of Windows operating systems · Basic knowledge of Unix/Linux operating systems · Basic understanding of SQL structures · Basic knowledge of network infrastructure · Basic knowledge of cloud concepts · Basic knowledge of security concepts · Understanding of Incident Management processes · Ability to analyze monitoring alerts and operational events· Required – Soft Skills · Process-oriented mindset · Teamwork and collaboration · Customer service orientation · Communication skills · Analytical thinking · Problem-solving skills · Creativity · Root Cause Analysis mindset · Willingness to learn · AdaptabilityNice to Have (Technical Skills) · Knowledge of Information Management practices · Experience supporting monitoring or operations environments · Decision-making skills in operational environments · Additional technical knowledge in infrastructure technologiesResponsibilities (Activities to perform)



· Analyze and manage monitoring alerts · Perform basic troubleshooting activities · Execute correlation and trend analysis · Manage and escalate incidents when required · Support incident management processes · Maintain and update knowledge base articles · Track and report operational metrics · Monitor services and infrastructure availability · Fulfill service requests within defined procedures · Participate in Sev1 and Sev2 conference calls · Coordinate with specialized support teams for issue resolution · Contribute to process improvement initiatives · Ensure compliance with operational procedures and service levelsRequired Languages · English: AdvancedAdditional Information· Location · Bogotá and surroundings (Hybrid), Rest of Colombia (Remote)· Special Conditions · 24x7 shift-based operation · High interaction with technical support teams · Participation in incident response activities · Focus on service availability and operational continuity · Continuous learning and process improvement workplace

📌 Monitoring Agent Infra & Apps Jr (India)
🏢 Softtek
📍 India