The Position is required to manage the service spare parts store, ordering the required spare parts to factory and maintaining the minimum stock levels for 3-6 months at the central spare part store for smooth service operations. Sending defectives spares back to factory on demand and recovering the reimbursement against warranty defective spares/units as applicable. Also checking and maintain records of warranty & expense claims made by ASP/Franchisee against the services done by them for ASSA ABLOY.
Roles and Responsibilities
- Take complete owner ship or spare parts logistics and invoicing to ASP/Franchisee.
- Regularly monitor provide spares for maintaining the spare pending jobs and MSL at franchisee/ASP levels for fast moving spares.
- Checking the monthly claims of the ASP/Franchisee
- Continually provide market and customer insights to the Service head to ensure the improvement of service processes.
- To order the spare parts to various factories and procure parts in time for smooth service operations without spare parts delays.
- Send claims of defective units and spare parts to factory to claim for reimbursements against warranty units/parts.
- Ensure that the minimum stock levels are available at any given point of time.
- Co ordinate with service managers/co ordinators for change in service volumes to adequately adjust MSL
- Keep a tight watch on the epidemic failure and provide the same feedback to factory for quality analysis and improvements.
- Coordinate and ensure timely availability of spare parts in warehouses/ stores at respective locations
- Proactively monitor and maintain optimum inventory level and manage distribution and reverse logistics of the spare parts
- Ensure timely warranty payments to ASP/Franchisee
Skills
- Ability to maintain spare part store in easy and understandable manner.
- Strong customer focus and empathy to not only troubleshoot when needed but to ensure proactive mechanisms to deliver on customer delight
- Ability to drive a team with clear goals, instructions, communication and feedback.
- Ability to identify problems correctly using root cause analysis with business tools like Fishbone, decision trees, etc.
- Ability to collaborate cross-functionally to own customer problems as One ASSA ABLOY
- Ability to work under pressure and respond to ambiguous situations with limited information in a calm and patient manner
- Advanced knowledge of MS Excel and PowerPoint
- Valuable communication both verbal and written
- Ability to prioritize tasks based on customer and business requirement
Educational Qualification and Experience
- Graduate Engineers or Diploma/ITI qualified candidates in Electronics/ Electrical/Mechanical stream
- Relevant experience of 5 - 8 years with same industry/ consumer durables/ home appliances
Travel
Travel Required: 61%-100%
Experience Level
Mid-senior level
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