Preferred Background: Real Estate Sales, Sales Support, CRM, Customer Experience or PropTech

About IIC

IIC is a full-service MarTech and experiential marketing agency that helps brands create impactful, technology-driven experiences through AI, AR/VR, Spatial Computing, Interactive Technology, Web & Mobile Solutions, Content Development, and Experiential Marketing.

We partner with leading brands to transform customer engagement through innovative technology and measurable business outcomes.

About the Role

We are looking for a commercially driven Manager with experience in real estate sales, sales support, or PropTech to manage client relationships, monitor sales-team adoption of technology, and improve the performance of technology-enabled customer experiences.

This role is ideal for someone who understands how real estate sales teams operate, how prospective buyers interact with property experiences, and how technology can support the sales journey.

You will work closely with real estate clients, sales teams, and internal technology and operations teams to ensure our solutions are being used effectively, client expectations are met, and opportunities for improving customer engagement and account growth are identified.

Key Responsibilities

- Client & Account Management: Build strong relationships with clients, understand their business requirements, and ensure satisfaction with deployed technology solutions.
- Real Estate Sales Support: Engage with property sales teams to understand their challenges, customer interactions, lead-handling processes, and technology adoption.
- Experience Centre Management: Visit real estate experience centres and sales offices to evaluate customer journeys, technology utilisation, sales-team engagement,



and overall experience quality.
- Sales Performance Insights: Analyse usage data, customer engagement, and dashboard reports to identify gaps, trends, and opportunities to improve sales effectiveness.
- Reporting & Analytics: Prepare performance dashboards, client reports, review presentations, and actionable recommendations using Google Analytics and other reporting tools.
- Customer Journey Audits: Conduct periodic experience audits, assess service quality, identify process gaps, and track corrective actions to completion.
- Technology Adoption & Training: Identify training needs and ensure sales teams understand and effectively use deployed technology solutions.
- Issue & Escalation Management: Monitor service commitments, AMCs, SLAs, and post-deployment issues while ensuring timely resolution and clear accountability.
- Cross-functional Coordination: Work with technology, operations, and analytics teams to resolve client concerns and improve solution performance.
- Account Growth & Retention: Identify opportunities to enhance existing deployments, improve client satisfaction, strengthen retention, and support business expansion.

What We're Looking For

- 2–5 years of experience in real estate sales, sales support, CRM, customer success, client servicing, or account management.
- Experience with real estate developers,



property sales teams, channel partner operations, customer experience centres, or PropTech solutions will be an advantage.
- Good understanding of real estate sales processes, customer engagement, property presentations, and buyer journeys.
- Experience in preparing reports, analysing performance data, and working with dashboards or analytics tools.
- Working knowledge of Google Analytics, Excel/Google Sheets, CRM platforms, or SaaS dashboards.
- Robust communication, relationship management, presentation, and problem-solving skills.
- Ability to interact confidently with frontline sales teams, project sales heads, and senior client stakeholders.
- A structured, detail-oriented approach to identifying operational gaps, monitoring performance, and driving corrective action.
- Willingness to travel locally to client sites and experience centres across Mumbai, as required.
- Strong ownership, follow-through, and the ability to coordinate with multiple teams.

Why Join IIC?

- Work at the intersection of real estate, technology, and customer experience.
- Gain exposure to innovative AI, AR/VR, Spatial Computing, and interactive technology solutions.
- Work directly with leading brands, real estate clients, and senior stakeholders.
- Take ownership of client relationships, technology adoption, and post-deployment performance.
- Build a career beyond traditional real estate sales by combining industry expertise with technology, analytics, and customer success.

Interested in moving beyond traditional real estate sales and using your industry knowledge to improve customer experiences through technology? We'd love to hear from you.

📌 Manager – Sales Operations & Client Servicing | Real Estate / PropTech (Lucknow)
🏢 INK IN CAPS
📍 Lucknow