Role Overview:

As a Key Account Manager at Delhivery, you will own and grow a portfolio of strategic clients, driving revenue expansion, deepening relationships, and delivering best-in-class service. This is an individual contributor role requiring a high-ownership mindset, sharp commercial acumen, and the ability to navigate complex, multi-stakeholder environments.

Key Responsibilities:

- Manage and nurture a portfolio of key enterprise and mid-market clients, ensuring high satisfaction, retention, and long-term value creation.
- Develop and execute tailored account plans with transparent revenue targets, growth milestones, and expansion strategies.
- Drive upselling and cross-selling opportunities across Delhivery's suite of logistics and supply chain products.
- Act as the primary point of contact for assigned clients, resolving escalations proactively and coordinating with internal stakeholders (Operations, Finance, Product, Tech).
- Conduct regular business reviews (QBRs/MBRs) with clients to track KPIs, share insights, and align on future growth plans.
- Analyze client-level data, market trends, and competitor activity to identify risks, opportunities, and strategic actions.




- Collaborate with onboarding, operations, and product teams to ensure seamless service delivery and continuous improvement.
- Maintain accurate account data, pipeline updates, and forecasts in the CRM system.

Desired Profile:

- 4–8 years of experience in Key Account Management, Client Success, or a related B2B sales/service role; logistics or supply chain experience preferred.
- Demonstrated track record of managing and growing multiple enterprise accounts simultaneously.
- Strong relationship-building skills with the ability to engage and influence stakeholders at multiple levels.
- Excellent communication, presentation, and negotiation skills.
- Data-driven approach to decision-making; proficiency in Excel/Google Sheets and CRM tools

(Salesforce, Zoho, etc.).
- High ownership mentality with the ability to work independently under pressure and meet revenue targets.
- Problem-solving orientation — able to anticipate client needs and deliver proactive solutions.
- Bachelor's degree in Business, Commerce, Engineering, or related field; MBA preferred.

📌 Manager Retention (Bengaluru)
🏢 Delhivery
📍 Bengaluru