Role Description The Learner Success Counsellor – EdTech role at Organo Mart is a full-time, on-site position based in Bengaluru. In this role, the counsellor supports learners throughout their journey with Organo Mart’s EdTech offerings, guiding them from initial inquiry through enrollment, onboarding, and ongoing engagement. Typical responsibilities include conducting counselling sessions, understanding learner goals, recommending suitable programs, and ensuring that learners remain motivated and successful.

The role involves maintaining accurate records, coordinating with academic and operations teams, responding to queries via phone, email, and messaging, and tracking learner progress and feedback. The counsellor contributes to continuous improvement of learner experience by identifying common challenges and sharing insights with the product and training teams.

Qualifications

- Strong counselling, guidance, and learner support skills, with the ability to build trust and maintain professional relationships.
- Excellent communication skills,



including transparent spoken and written English, active listening, and the ability to explain concepts simply.
- Comfort with using digital tools and EdTech platforms, including CRM systems, learning management systems, and common office software.
- Organizational and time-management abilities to handle multiple learner cases, follow up consistently, and meet targets and timelines.
- Problem-solving and conflict-resolution skills to address learner concerns, remove barriers to learning, and escalate issues when needed.
- Bachelor’s degree in any discipline; coursework in education, psychology, counselling, or business is an advantage.
- Prior experience in counselling, academic advising, customer success, or EdTech is preferred but not mandatory.
- Commitment to a learner-centric approach, ethical practices, and respect for diverse backgrounds and learning needs.

📌 Learner Success Counsellor- EdTech (Upto 6Lpa) (Bengaluru)
🏢 Organo Mart
📍 Bengaluru