Role Description

- ServiceNow Development: Strong hands-on experience in ServiceNow development, scripting, platform configuration, customization, and troubleshooting. 2. ServiceNow MCP Tooling: Specific, hands-on experience with ServiceNow Model Context Protocol (MCP) tooling, including configuration, setup, implementation, and troubleshooting. 3.

ServiceNow MCP External Connectivity: Proven experience connecting ServiceNow MCP servers and tools to external systems, applications, AI agents, and other MCP-compatible clients. Must understand authentication, authorization, secure connectivity, and tool exposure. 4.

ServiceNow Integrations: Solid technical experience building and troubleshooting integrations between ServiceNow and external systems using REST APIs, web services, IntegrationHub, and other relevant integration mechanisms. 5.

Scripted REST APIs: Hands-on experience designing, developing, securing, testing, and maintaining Scripted REST APIs in ServiceNow, including custom endpoints, request/response handling, authentication, and error handling. 6.

Now Assist and Related Tooling: Practical knowledge of ServiceNow Now Assist capabilities and the associated tooling, configuration, integrations,



and AI-driven workflows.

Experience connecting Now Assist with external tools and services is highly desirable.

- Platform-Level Technical Expertise: Strong understanding of ServiceNow platform architecture, server-side scripting, security, access controls, API frameworks, debugging, and performance troubleshooting.
- End-to-End Implementation: Ability to independently design, implement, test, troubleshoot, and deploy solutions across ServiceNow development, MCP tooling, integrations, Scripted REST APIs, and Now Assist.

Candidate

Expectations

- Must be technically hands-on, not limited to conceptual knowledge or solution architecture.
- Must have practical implementation experience in ServiceNow MCP tooling and external system connectivity.
- Must be able to explain the architecture, configuration, authentication, data flow, and troubleshooting of implemented solutions.
- Must demonstrate the ability to work directly on the ServiceNow platform and resolve technical issues independently.

Skills AI Workflows, ServiceNow, Authentication and Authorization

📌 Lead I - Enterprise Solutions - ServiceNow MCP & Now Assist Specialist (Bengaluru)
🏢 UST
📍 Bengaluru