- Meet the sales target, which would reflect in the pdca of Budget vs Actual sales
- Increasing sales in Value Added Glass (VAG) which in turn would facilitate the growth in VAG
Finance
- Reduce Deviation and gaps in collection figures
- Ensure reconciliation of all active customer accounts as per defined norms
Customer Satisfaction
- Manage high value accounts and key influencer accounts and identify key people within these accounts who influence glass purchase and build strong relationships with them
- Identify key people within key external influencer accounts who influence glass purchase and build robust relationships with them
- Seek customer feedback and facilitate redressal of any complaints/ issues
- Tap intro wider resources and skills within own organization to develop client/ partner solutions.
- Coordinate with internal departments to ensure timely delivery of product
- Supply of samples and promotional material to customers
Manpower Development
- Identify and implement development initiatives for self and team(if any) in order to improve overall team capability.
MIS
- Conduct PDCA approach (Gap Analysis) of set Targets vs Actuals monthly MIS of sales
Competitors activities
- Collect information about competitors activities prices, service and market share, and suggest course correction where applicable