Jewellery Consultant

Location: Gurgaon (In-Store)

Work Week: 6 days, with mandatory weekends and one weekday off

Experience: 2-3 years in retail sales, preferably luxury, jewellery, or lifestyle retail

About ORNAZ

ORNAZ is an aspirational premium diamond jewellery brand specialising in natural diamond engagement rings and fine jewellery. Known for design excellence, trust-led sales, and a high-touch customer experience, ORNAZ is also a celebrity-loved brand, trusted by modern couples for their most meaningful milestone purchases.

Role Overview

We are looking for a polished, confident, and sales-driven Jewellery Consultant to guide our clients through some of the most important purchases of their lives. You will build genuine relationships, understand each client’s story and style, and help them find the perfect piece, whether it is an engagement ring, a gift, or a personal milestone. This role suits retail professionals who combine a warm, premium presence with strong sales ability and a passion for fine jewellery.

Key Responsibilities

Client Engagement & Consultation

- Welcome clients with warmth and deliver a refined, personalised in-store experience
- Understand each client’s needs, budget, occasion, and preferences through thoughtful conversation
- Guide clients on natural diamonds, including the 4Cs, certification, settings, and design options
- Present collections confidently and recommend pieces that suit the client’s taste and lifestyle
- Conduct scheduled consultations and walk-in sales with the same high standard of service

Sales & Business Growth

- Achieve monthly and quarterly sales targets
- Convert enquiries, walk-ins, and appointments into sales through consultative selling
- Upsell and cross-sell thoughtfully, including customisations, matching pieces, and add-ons




- Follow up with prospects and past clients to nurture leads and drive repeat business and referrals
- Record client details, interactions, and sales accurately in the CRM

Store Standards & Coordination

- Maintain a clean, elegant, and well-presented showroom and jewellery displays
- Handle jewellery with care and follow all security, inventory, and visitor log protocols
- Coordinate with the Guest Relations, billing, and backend teams on customisation, orders, and deliveries
- Support after-sales service, including order updates, resizing, and care guidance

What We’re Looking For

- 2-3 years of retail sales experience (luxury, jewellery, or high-value retail preferred)
- A proven track record of meeting or exceeding sales targets
- Excellent communication and interpersonal skills in English and Hindi
- A well-groomed, polished, and professional presence
- Ability to build rapport and trust with premium clientele
- Strong negotiation, closing, and follow-up skills
- Working knowledge of CRM systems, MS Office, and WhatsApp client communication
- Genuine interest in jewellery and willingness to learn about natural diamonds
- Integrity, discretion, and a customer-first attitude when handling high-value clients

What We Offer

- Competitive fixed salary plus attractive performance incentives
- Prospect to work with a fast-growing, aspirational premium jewellery brand
- Structured training on natural diamonds, product knowledge, and luxury selling
- Exposure to high-value, personalised client interactions
- Clear growth path into senior consultant and store leadership roles for strong performers
- A dynamic, ambitious, and customer-centric work culture

How to Apply

Email your resume to [email protected] with the subject line “Application - Jewellery Consultant, Gurgaon.”

📌 Jewelry Consultant (Gurugram)
🏢 ORNAZ
📍 Gurugram