Job Summary:

We are seeking an experienced ITSM Administrator/Configurator with experience in TeamDynamix to manage, configure, and optimize our IT Service Management platform. The successful candidate will be responsible for the administration, implementation, and continuous improvement of ITSM processes, workflows, and system configurations that support high-quality IT services across the organization.

Key Responsibilities:

- Administer and configure the TeamDynamix ITSM platform, including modules such as Incident Management, Change Management, Problem Management, Asset Management, Knowledge Base, and Service Catalog.
- Work with Team Dynamix, IT and business teams to integrate the Team Dynamix iPaaS software to connect with other systems (e.g., Active Directory, Jira, Salesforce, Asset Management tools, CMDBs).
- Customize forms, workflows, and automation rules to align with ITIL best practices and organizational requirements.
- Collaborate with stakeholders to gather requirements, define system enhancements, and deliver effective ITSM solutions.
- Maintain platform integrity by managing user roles, permissions, and access controls.
- Develop and maintain dashboards, reports, and metrics to monitor IT service performance and identify improvement areas.
- Provide end-user support and training to maximize adoption and efficient use of TeamDynamix tools.




- Coordinate testing and deployment of new configurations, updates, and integrations.
- Ensure data quality, compliance, and adherence to governance standards.
- Stay updated with current TeamDynamix features and industry best practices to drive continual service improvement.

Qualifications:

Required:

- Proven experience as an ITSM Administrator/Configurator with expertise in ITSM software.
- Strong understanding of ITIL processes and ITSM best practices.
- Experience creating and managing workflows, forms, and business rules within an ITSM platform. • Excellent problem-solving and analytical skills.
- Ability to communicate effectively with technical and non-technical stakeholders.
- Strong attention to detail and commitment to quality.

Preferred:

- Experience with Team Dynamix IT service management software.
- Experience with other ITSM tools (e.g., ServiceNow, FreshService) is a plus.
- ITIL Foundation certification or higher.
- Experience with integrations using APIs or middleware platforms.

Education & Experience:

- Bachelor’s degree in computer science, Information Systems, or related field (or equivalent experience).
- 3–5 years of experience in IT Service Management with at least 2 years focused on ITSM platform administration.

📌 ITSM - TeamDynamix Administrator (Hyderabad)
🏢 Teladoc Health
📍 Hyderabad