Act as the primary contact for a wide variety of aspects of the sales process, in order to contribute to the realization of the sales objectives of the team.

Internal sales Process

- Primary contact for the customer for all current affairs: back-orders, questions with regard to invoice, logistical aspects, outstanding items etc.
- Sending on time offers to the customers & registering orders in the system with the correct system settings
- Timely feedback to customers on all the queries.

Customer follow up

- All the offers sent to customer in previous week should be followed up & detailed feedback to be recorded.
- Providing solutions to customers concerns to covert offer into order. If needed seek help from Team leader.
- Get detailed on the offers which are not converted to orders. This to be discussed in weekly internal sales review & plan necessary actions.
- Strategic follow up calls to Lazy, Sleeping & Decreasing customers to find reason for decrease in sales & non activity. Providing solution to their queries/questions/complaints & getting these customers back on track.

Customer Development

- Taking care of Web leads & Starting customers.
- Follow up with customers who have taken offers but no orders.
- Cold calling

Complaints

- Launching complaints in the system & look for earliest possible solution.
- Daily review of the complaint & follow up with BE team.
- Make sure that all the faulty parts are taken back after sending replacements.

Basic Expectations





Fluent in English & Hindi

Should be able to compose business communication emails.

Daily work completion, no carry forwards.

Conversant

Personality Traits

- Punctuality
- Calm & composed person.

3 to 5 years of experience required.

Proper work planning & completion on time attitude.

Candidates preferred from the same industry

What’s in It for You?

- Culture: A family atmosphere and a people-centric workplace that prioritizes your well-being.
- Compensation: Competitive salary, comprehensive family medical insurance, and retirement benefits.
- Work-Life Balance: Flexible working hours, 5 days working per week with a hybrid work schedule.
- Growth: Internal career progression and professional development, LinkedIn Learning Access and access to specialized training courses.

PEOPLE ARE AT OUR HEART TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.

ABOUT TVH

TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.

📌 Internal Sales Advisor (Pune)
🏢 TVH
📍 Pune