– Inside Sales Executive

Company Name: Swastik Industrial Works

Industry: Stainless Steel Fasteners – Manufacturing & Trading

Job Location: Mumbai, Maharashtra

Department: Sales & Marketing

Designation: Inside Sales Executive

Experience Required: 2–5 Years (Preferably in B2B / Industrial Sales)

Working Days: Monday to Saturday

Working Hours: 9:30 AM to 6:30 PM

Website: https://siwindia.com/

About the Company

Swastik Industrial Works is a leading manufacturer, trader, and supplier of stainless steel fasteners, serving various industries across India and international markets. With over four decades of industry experience, we specialize in providing high-quality fastening solutions to OEMs, industrial clients, and traders.

Key Roles & Responsibilities

1. Sales & Customer Relationship Management

- Handle incoming sales inquiries through calls, emails, and other communication channels.
- Maintain robust relationships with existing customers and develop new business opportunities.
- Follow up with potential customers to convert inquiries into confirmed orders.
- Understand customer requirements and recommend suitable products.

2. Lead Generation & Sales Conversion

- Identify potential customers through online research, databases, and references.
- Conduct regular follow-ups with prospects to generate business.
- Work towards achieving monthly and quarterly sales targets.
- Coordinate with Business Development Executives (BDEs) for lead conversion and customer follow-ups.

3. Quotation & Order Coordination

- Prepare and share quotations based on customer requirements.
- Coordinate with the purchase, inventory, and order processing teams regarding stock availability and pricing.




- Follow up on pending quotations, purchase orders, and customer confirmations.
- Ensure timely processing of customer orders.

4. Customer Support & Coordination

- Address customer inquiries regarding product availability, pricing, and delivery schedules.
- Coordinate with warehouse and dispatch teams for timely deliveries.
- Follow up with customers regarding pending payments in coordination with the Accounts Department.
- Resolve customer concerns professionally and efficiently.

5. Sales Reporting & Documentation

- Maintain accurate records of customer interactions, inquiries, and sales activities.
- Prepare daily and weekly sales reports for management.
- Update customer databases and sales trackers regularly.
- Track pending inquiries, quotations, orders, and follow-ups.

Required Skills & Qualifications

- Graduate in any discipline; B.Com, BBA, or Engineering background preferred.
- 2–5 years of experience in Inside Sales, B2B Sales, Industrial Sales, or Sales Coordination.
- Strong verbal and written communication skills.
- Proficiency in MS Excel, email communication, and CRM software.
- Good negotiation, follow-up, and customer relationship management skills.
- Ability to handle multiple customer inquiries and work under deadlines.
- Target-oriented mindset with strong problem-solving abilities.
- Knowledge of stainless steel fasteners, industrial products, or hardware products will be an added advantage.

Key Performance Indicators (KPIs)

- Monthly sales target achievement.
- Number of inquiries converted into confirmed orders.
- Lead follow-up and conversion rate.
- Quotation turnaround time.
- Customer retention and repeat business.
- Accuracy and timeliness of sales reporting.

📌 Inside Sales Executive (Mumbai)
🏢 SWASTIK INDUSTRIAL WORKS - India
📍 Mumbai