Job Title: IT Executive (CCTV Operations)

Company: PALMONAS

Department: Information Technology

Location: Pune, Maharashtra

Employment Type: Full-time

Work Mode: Work from Office

About PALMONAS

PALMONAS is a modern demi-fine jewellery and lifestyle brand with a growing retail presence. We are looking for a detail-oriented IT professional to manage CCTV operations, monitor surveillance systems, and ensure the smooth functioning of security infrastructure across our retail stores and other business locations.

Role Overview The Executive – IT (CCTV Operations) will be responsible for monitoring CCTV surveillance systems, ensuring camera uptime, troubleshooting technical issues, coordinating with vendors and store teams, and maintaining surveillance records. The role requires strong technical knowledge, attention to detail, and the ability to coordinate with multiple stakeholders to ensure uninterrupted CCTV operations.

Key Responsibilities

1. CCTV Monitoring & Operations

- Monitor CCTV surveillance systems across retail stores and other assigned locations.
- Ensure cameras, recording devices, and monitoring systems are operational and accessible.
- Identify camera downtime, connectivity issues, blind spots, and recording failures.
- Coordinate with relevant teams to address surveillance gaps and ensure continuous monitoring.
- Escalate suspicious activities, security incidents, and system failures to the concerned stakeholders.

2. Installation & Configuration

- Coordinate CCTV installation, commissioning, and configuration at new stores and existing locations.
- Assist with camera positioning, recording setup, network connectivity, and remote viewing access.
- Ensure CCTV systems are configured according to company requirements.
- Verify camera coverage and recording functionality after installation or maintenance.

3.



Technical Troubleshooting

- Troubleshoot CCTV-related hardware, software, network, and connectivity issues.
- Coordinate with IT teams and external vendors to resolve technical problems.
- Monitor DVR/NVR systems, IP cameras, storage capacity, and recording availability.
- Ensure timely resolution of technical issues affecting surveillance operations.

4. Vendor & Store Coordination

- Coordinate with CCTV vendors, service providers, and retail store teams for installations, repairs, and maintenance.
- Track service requests, pending issues, and resolution timelines.
- Follow up with vendors to ensure timely maintenance and minimal downtime.
- Maintain records of vendor visits, repairs, installations, and system replacements.

5. Documentation & Reporting

- Maintain CCTV asset records, camera inventories, installation details, and location-wise system information.
- Prepare reports on camera downtime, system health, incidents, and maintenance activities.
- Maintain logs of technical issues, escalations, and corrective actions.
- Ensure surveillance footage is retrieved and shared with authorized stakeholders when required, following company policies.

6. Preventive Maintenance & Compliance

- Conduct periodic checks to verify camera functionality and recording availability.
- Support preventive maintenance of CCTV equipment and associated infrastructure.
- Ensure appropriate access controls for surveillance systems and footage.




- Follow company policies regarding data confidentiality, footage retention, and authorized access.

Required Skills & Qualifications

- Diploma or bachelor's degree in IT, Computer Science, Electronics, or a related field.
- 1–3 years of experience in CCTV operations, surveillance systems, IT support, or network troubleshooting.
- Basic knowledge of IP cameras, DVR/NVR systems, and CCTV monitoring software.
- Understanding of networking fundamentals, including IP addressing, LAN, routers, switches, and connectivity troubleshooting.
- Familiarity with remote CCTV access and camera configuration.
- Good problem-solving, documentation, and coordination skills.
- Ability to coordinate with multiple retail locations and external vendors.

Preferred Experience

- Experience supporting CCTV systems across retail stores, warehouses, offices, or multiple locations.
- Exposure to CCTV installation, maintenance, and surveillance monitoring.
- Knowledge of video management systems (VMS), recording storage, and remote monitoring tools.
- Experience coordinating with store operations, IT teams, and security teams.

Key Performance Indicators (KPIs)

- CCTV system uptime and camera availability.
- Turnaround time for resolving CCTV-related issues.
- Timely installation and commissioning of CCTV systems at recent stores.
- Completion of preventive maintenance activities.
- Accuracy of asset records and maintenance documentation.
- Timely escalation and resolution of surveillance-related incidents.

Ideal Candidate A technically sound and proactive IT professional who can ensure reliable CCTV operations across retail locations, troubleshoot system issues, coordinate with vendors, and maintain effective surveillance infrastructure to support store security and business operations.

📌 Information Technology Executive (CCTV Operations) (Maharashtra)
🏢 Palmonas
📍 Maharashtra