Role purpose The Head of Operations runs the organisation day to day so the CEO can focus on strategy, partnerships and growth.

This person owns organisational effectiveness. They make sure teams deliver programmes and tasks on time, decisions get made and followed through, and performance is tracked against clear targets. They set up the structures, systems and dashboards that let a multi-state, multi-programme organisation run smoothly.

We are looking for a strong executor: someone who manages projects closely, keeps data current, coordinates teams and supports senior leadership with clear information and follow-up.

Key responsibilities

1. Programme delivery across the organisation

- Track delivery of every programme against its annual and half-yearly (H1/H2) plan, budget and donor commitments.
- Run weekly and monthly delivery reviews with each vertical and program lead; flag delays early and agree corrective actions.
- Make sure donor reports, utilisation certificates and compliance deadlines are met on time, working with programme and finance teams.
- Coordinate shared resources (field staff, events) across verticals and states.

2. Team performance

- Set up and run the performance system: KRAs, weekly and monthly reviews and bi annual appraisals for all teams.
- Help vertical leads write clear KRAs and track them through the year.
- Support onboarding of senior hires with expectation notes, JDs and KRA trackers.
- Identify capacity gaps and work with HR on hiring, training and team structure.

3. Systems, structures and decision-making

- Define who decides what: approval limits, escalation paths and meeting rhythms (weekly leadership meeting, monthly reviews, quarterly planning).
- Write and maintain SOPs for core processes: procurement, travel, field operations, partner onboarding and document management.
- Make sure decisions from leadership meetings are recorded, assigned and closed.
- Work with Finance, HR and Admin to keep policies current and followed.

4. Dashboards and reporting





- Build and maintain an organisation-wide dashboard covering programme progress (activities and outputs), budgets, team KRAs, support team progress and key risks.
- Prepare monthly updates for the ON Sr Leadership and quarterly updates for the Board.

5. Support to senior leadership

- Act as the CEO's operational counterpart: prepare briefs, follow up on actions and keep priorities moving.
- Coordinate cross-team projects that need more than one vertical, such as new programme launches and multi-partner proposals.
- Represent the CEO in internal reviews and selected external meetings

6. External relationships

- Manage day-to-day operational relationships with donors, CSR partners, government departments and implementation partners.
- Make sure partner agreements, MOUs and reporting timelines are tracked and met.

Who we are looking for

Experience

- At least 15 years of work experience, with a significant part in operations leadership.
- Has led multiple teams at the same time, ideally across locations or states.
- Has run operations in a MNC/ development-sector organisation, social enterprise, CSR programme or a similar multi-programme or project setup.
- Has worked with donor-funded or CSR-funded programmes and their reporting and compliance requirements.

Skills

- Project management: plans work, tracks timelines, and closes loops without being chased.
- Dashboards and data: comfortable building and maintaining trackers in Excel or Google Sheets; familiarity with tools like Power BI, Notion or Asana is a plus.
- Performance systems: has designed or run KRA, OKR or appraisal processes.
- Process design: writes clear,



easy SOPs that field teams actually use.
- Communication: writes crisp updates for leadership and Boards; comfortable in English and Hindi; Bengali is a plus.

Attributes

- A strong executor who takes ownership and follows through.
- Calm under pressure and able to juggle many priorities.
- Builds trust with team leads while holding them to commitments.
- Comfortable with travel to field locations.
- Willing to work in a start-up like, unstructured environment

Education

- Graduate degree required; a postgraduate degree in management, rural management or development is preferred.

Compensation The CTC for this role is ₹18–24 lakh per annum, based on experience. Why join us?

- Run operations for green livelihoods programmes across India.
- Work directly with the CEO and leadership team, and shape how the organisation runs and grows.
- Build the systems, dashboards and performance processes that every team will use.
- Work with national and international donors, CSR partners and government on programmes with real field impact.
- Join a Great Place to Work® certified organisation.

About SwitchON Foundation

Established in 2008, SwitchON Foundation is a pioneering non-profit organization committed to driving sustainable development through innovative solutions in climate-resilient agriculture, clean energy, green livelihoods, and industry decarbonization. With a passionate team of over 175+ professionals, we operate across 10 states in India, empowering communities with climate-smart technologies and practices.

Recognized as a Great Place to Work, SwitchON Foundation takes pride in its inclusive and diverse workplace, with strong representation of women in leadership roles. Our impact is amplified through a combination of innovative programs, social enterprises, and strategic policy advocacy aimed at creating lasting change.

To learn more about our work, please visit: www.switchon.org.in

📌 Head of Operations (Kolkata)
🏢 SwitchON Foundation (Environment Conservation Society)
📍 Kolkata