Position Details

Job location: Kochi, Trivandrum, Bangalore and Chennai

Job Title: Head of Business Operations Practice

Employee Type: Permanent

Report to: Business Head

Date of Joining: Immediate

Role Description:

- Should have an overall experience of at-least 15 years with minimum of10 years in airline business processes and operations, with a focus on managed services and business operations outsourcing
- Client management, delivery management and practice building leadership role.
- Identify and build services/practices that support business operations in Airlines/travel industry.
- Build a team of practitioners that will provide/support these services across the globe for identified customers.
- Build and grow the practice to contribute at least 25% of the growth in the entire portfolio.

Key Responsibilities:

- Develop and execute a strategic roadmap for the Managed Service/Business Operations Practice, aligning with the company's overall goals and objectives.
- Oversee the end-to-end delivery of managed services and business operations solutions, ensuring they are delivered on time, within budget, and to the highest quality standards.
- Serve as a trusted advisor to clients, understanding their business needs, challenges, and objectives, and recommending tailored solutions to optimize business operations and drive business growth.




- Build and mentor a high-performing team of business operations managers, analysts, and support staff, fostering a culture of collaboration, accountability, and continuous improvement.
- Identify opportunities to streamline and optimize business processes, leveraging automation and technology to drive efficiency and reduce costs.
- Develop and implement key performance indicators (KPIs) and metrics to monitor the performance of managed services and business operations, identifying areas for improvement and implementing corrective actions as needed.
- Identify and mitigate risks associated with managed service and business operations engagements, proactively addressing issues to ensure client satisfaction and business continuity.

Key qualities

- Robust leadership skills with the ability to inspire and motivate teams to achieve their full potential.
- Excellent communication and interpersonal skills, with the ability to effectively engage with clients, team members, and stakeholders at all levels.
- Deep understanding of business processes, operations management principles, and industry best practices.
- Proven ability to develop and execute strategic plans, drive business growth, and achieve operational excellence.
- Experience working in a managed services or professional services environment is preferred.

📌 Head of Business Operations Practice (Kerala)
🏢 IBS Software
📍 Kerala